The Importance of Communication in Quality Management
From a managerial perspective, communication is regarded as a process of understandingamong people by means of information exchange. According to the principle “quality starts withthe manager”, his role becomes crucial, one of the main traits of the manager’s behaviour beingthe ability to communicat...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Ovidius University Press
2016-01-01
|
| Series: | Ovidius University Annals: Economic Sciences Series |
| Subjects: | |
| Online Access: | http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/20.pdf |
| _version_ | 1811279397395628032 |
|---|---|
| author | Anca Cristina Stanciu Elena Condrea Cristina Zamfir |
| author_facet | Anca Cristina Stanciu Elena Condrea Cristina Zamfir |
| author_sort | Anca Cristina Stanciu |
| collection | DOAJ |
| description | From a managerial perspective, communication is regarded as a process of understandingamong people by means of information exchange. According to the principle “quality starts withthe manager”, his role becomes crucial, one of the main traits of the manager’s behaviour beingthe ability to communicate effectively.Important in any aspect of quality management,communication plays an essential role in developing business projects. As a component of publicrelations, although less spectacular than marketing communication, quality managementcommunication is an exciting activity, extremely useful in projects management.This paper aims todemonstrate the economic role and the benefits of using communication as a tool of qualitymanagement programs for improving the quality of organizational activity. |
| first_indexed | 2024-04-13T00:53:54Z |
| format | Article |
| id | doaj.art-0a8f7072fc7041b7a1dc6acd548c9b05 |
| institution | Directory Open Access Journal |
| issn | 2393-3127 2393-3127 |
| language | English |
| last_indexed | 2024-04-13T00:53:54Z |
| publishDate | 2016-01-01 |
| publisher | Ovidius University Press |
| record_format | Article |
| series | Ovidius University Annals: Economic Sciences Series |
| spelling | doaj.art-0a8f7072fc7041b7a1dc6acd548c9b052022-12-22T03:09:45ZengOvidius University PressOvidius University Annals: Economic Sciences Series2393-31272393-31272016-01-01XVI2393396The Importance of Communication in Quality ManagementAnca Cristina Stanciu0Elena Condrea1Cristina Zamfir2„Ovidius” University of Constanta„Ovidius” University of Constanta„Ovidius” University of ConstantaFrom a managerial perspective, communication is regarded as a process of understandingamong people by means of information exchange. According to the principle “quality starts withthe manager”, his role becomes crucial, one of the main traits of the manager’s behaviour beingthe ability to communicate effectively.Important in any aspect of quality management,communication plays an essential role in developing business projects. As a component of publicrelations, although less spectacular than marketing communication, quality managementcommunication is an exciting activity, extremely useful in projects management.This paper aims todemonstrate the economic role and the benefits of using communication as a tool of qualitymanagement programs for improving the quality of organizational activity.http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/20.pdfcommunicationqualitymanagementprojects |
| spellingShingle | Anca Cristina Stanciu Elena Condrea Cristina Zamfir The Importance of Communication in Quality Management Ovidius University Annals: Economic Sciences Series communication quality management projects |
| title | The Importance of Communication in Quality Management |
| title_full | The Importance of Communication in Quality Management |
| title_fullStr | The Importance of Communication in Quality Management |
| title_full_unstemmed | The Importance of Communication in Quality Management |
| title_short | The Importance of Communication in Quality Management |
| title_sort | importance of communication in quality management |
| topic | communication quality management projects |
| url | http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/20.pdf |
| work_keys_str_mv | AT ancacristinastanciu theimportanceofcommunicationinqualitymanagement AT elenacondrea theimportanceofcommunicationinqualitymanagement AT cristinazamfir theimportanceofcommunicationinqualitymanagement AT ancacristinastanciu importanceofcommunicationinqualitymanagement AT elenacondrea importanceofcommunicationinqualitymanagement AT cristinazamfir importanceofcommunicationinqualitymanagement |