Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior
Hospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and i...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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The Beryl Institute
2017-11-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol4/iss3/9 |
| _version_ | 1818568787574652928 |
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| author | Minna Saslaw Dana Sirota Deborah Jones Marcy Rosenbaum Steven Kaplan |
| author_facet | Minna Saslaw Dana Sirota Deborah Jones Marcy Rosenbaum Steven Kaplan |
| author_sort | Minna Saslaw |
| collection | DOAJ |
| description | Hospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and its effects on participants’ self-efficacy, attitudes, and behaviors related to communicating with patients. Data was gathered from October 2014 through June 2016 through a web-based questionnaire sent to participants 6-weeks post-workshop which focused on skills taught in the course, attitudes toward communication training, and provider behaviors when communicating with patients. Along with demographic questions, a ten question retrospective pre-post format was used with a 5-point scale for the domains measured. Retrospective pre-post methodology may provide a more accurate assessment of a learners’ self-assessment of skills acquisition. A paired t-test was used to examine changes in participants’ self-efficacy, attitudes, and behaviors toward communicating with patients prior to and 6-weeks post-workshop. Linear regression was used to determine if there were any covariates that explained these changes. A total of 161 responses from 490 participants (21 medical specialties) were collected for a response rate of 32.8%. In 9 out of 10 domains measured, a significant change in self-efficacy, attitudes, and behaviors related to communicating with patients occurred (p<. 05). There was no significant change in perceived time management/efficiency during visits. Our conclusion is that a 7.5 hour hospital-wide, multi-specialty physician CST can be effective in improving participants’ self-efficacy, attitudes, and behaviors toward communicating with patients. |
| first_indexed | 2024-12-14T06:39:41Z |
| format | Article |
| id | doaj.art-0b0e2fae5a474a27ba5adadfcb36109d |
| institution | Directory Open Access Journal |
| issn | 2372-0247 |
| language | English |
| last_indexed | 2024-12-14T06:39:41Z |
| publishDate | 2017-11-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj.art-0b0e2fae5a474a27ba5adadfcb36109d2022-12-21T23:13:16ZengThe Beryl InstitutePatient Experience Journal2372-02472017-11-01Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behaviorMinna SaslawDana SirotaDeborah JonesMarcy RosenbaumSteven KaplanHospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and its effects on participants’ self-efficacy, attitudes, and behaviors related to communicating with patients. Data was gathered from October 2014 through June 2016 through a web-based questionnaire sent to participants 6-weeks post-workshop which focused on skills taught in the course, attitudes toward communication training, and provider behaviors when communicating with patients. Along with demographic questions, a ten question retrospective pre-post format was used with a 5-point scale for the domains measured. Retrospective pre-post methodology may provide a more accurate assessment of a learners’ self-assessment of skills acquisition. A paired t-test was used to examine changes in participants’ self-efficacy, attitudes, and behaviors toward communicating with patients prior to and 6-weeks post-workshop. Linear regression was used to determine if there were any covariates that explained these changes. A total of 161 responses from 490 participants (21 medical specialties) were collected for a response rate of 32.8%. In 9 out of 10 domains measured, a significant change in self-efficacy, attitudes, and behaviors related to communicating with patients occurred (p<. 05). There was no significant change in perceived time management/efficiency during visits. Our conclusion is that a 7.5 hour hospital-wide, multi-specialty physician CST can be effective in improving participants’ self-efficacy, attitudes, and behaviors toward communicating with patients.https://pxjournal.org/journal/vol4/iss3/9communicationcsthealthcareeducationtrainingpatient-centered carephysician engagementself-efficacyevaluation |
| spellingShingle | Minna Saslaw Dana Sirota Deborah Jones Marcy Rosenbaum Steven Kaplan Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior Patient Experience Journal communication cst healthcare education training patient-centered care physician engagement self-efficacy evaluation |
| title | Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior |
| title_full | Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior |
| title_fullStr | Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior |
| title_full_unstemmed | Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior |
| title_short | Effects of a hospital-wide physician communication skills training workshop on self-efficacy, attitudes and behavior |
| title_sort | effects of a hospital wide physician communication skills training workshop on self efficacy attitudes and behavior |
| topic | communication cst healthcare education training patient-centered care physician engagement self-efficacy evaluation |
| url | https://pxjournal.org/journal/vol4/iss3/9 |
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