SERVQUAL method in studying service quality of travel insurance
Background: The study which consists of two parts: theoretical and empirical ones, and contains the analysis of the concept of insurance service quality in relation to travel insurance by employees of insurance institutions as well as by individual customers. Methods: The research was conducted by...
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| Format: | Article |
| Language: | English |
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Vilnius Gediminas Technical University
2023-06-01
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| Series: | Business: Theory and Practice |
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| Online Access: | https://gc.vgtu.lt/index.php/BTP/article/view/17406 |