Service quality in peacekeeping mission as a determinant of customer’s perceived value: Empirical evidence

Service quality in peacekeeping mission as a determinant of customer’s perceived value: Empirical evidence

<p><strong><em>Purpo</em></strong><strong><em>se:</em></strong> Previous studies have been employing SERVQUAL by Parasuraman et al. (1985, 1988) to measure service quality in various service sectors due to its generic nature. Understanding the re...

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Bibliografski detalji
Glavni autori: Azman Bin Ismail, Norazila Mat, Ahmad Azan Ridzuan, Rosnan Herwina
Format: Članak
Jezik:Catalan
Izdano: OmniaScience 2014-05-01
Serija:Intangible Capital
Teme:
workplace service quality, perceived value, Malaysian soldiersNational
Online pristup:http://www.intangiblecapital.org/index.php/ic/article/view/428

Internet

http://www.intangiblecapital.org/index.php/ic/article/view/428

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