Validation Of Key Relationships In An Extended Service-Profit Chain Model In The South Africa Retail Industry Context
The purpose of the study was to evaluate an extended conceptual model depicting hypothesised relationships between employee climate, customer value and financial performance. Questionnaires assessing employee experienced climate and customer-experienced value were completed by all the employees (mor...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2003-09-01
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| Series: | SA Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/8 |