A patient-centric approach to improve health care services

A patient-centric approach to improve health care services

This research proposes a diagnostics and improvement approach based on Total Quality Management to apply in cancer health care services systems. The proposed approach adopts the integrated use of process failure mode and effects analysis (PFMEA) and the current reality tree (CRT) from the Theory of...

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Bibliographic Details
Main Authors: Isaac Pergher, Vanessa Patzlaff Brandolf, Diego Augusto de Jesus Pacheco, Guilherme Luís Roehe Vaccaro
Format: Article
Language:English
Published: Taylor & Francis Group 2016-12-01
Series:Cogent Business & Management
Subjects:
health care
health services
pfmea
crt
performance
radiotherapy service
tqm
Online Access:http://dx.doi.org/10.1080/23311975.2016.1227232

Internet

http://dx.doi.org/10.1080/23311975.2016.1227232

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