Pengaruh Kualitas Layanan dan Kepuasan Terhadap Loyalitas Mahasiswa (Studi Kasus Program Pascasarjana Fakultas Ekonomi dan Bisnis Universitas Airlangga)
Higher education institutions need to reform the organization culture of a bureucratic university become a corporate university. Education will be oriented towards high academic quality, service quality, and as well as student satisfaction. The purposes of this study are to measure and determine th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Kristen Satya Wacana
2021-06-01
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| Series: | Kelola: Jurnal Manajemen Pendidikan |
| Subjects: | |
| Online Access: | https://ejournal.uksw.edu/kelola/article/view/4119 |