An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province
Purpose: The main purpose of the present study is to assess the quality of services in the West Azerbaijan public libraries using the gap analysis model, based on the Users' Perspective. Method: This study is an applied research that was conducted by survey Method. The research population inclu...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
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Iran Public Libraries Foundation
2019-12-01
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| Series: | تحقیقات اطلاعرسانی و کتابخانههای عمومی |
| Subjects: | |
| Online Access: | http://publij.ir/article-1-1961-en.pdf |
| _version_ | 1797391895364632576 |
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| author | dariush Matlabi Rabeeh Khanalilou |
| author_facet | dariush Matlabi Rabeeh Khanalilou |
| author_sort | dariush Matlabi |
| collection | DOAJ |
| description | Purpose: The main purpose of the present study is to assess the quality of services in the West Azerbaijan public libraries using the gap analysis model, based on the Users' Perspective.
Method: This study is an applied research that was conducted by survey Method. The research population includes the members of West Azerbaijan public libraries from whom 450 people were randomly selected. The data collection tool was the last version of LibQual questionnaire. To analyze the data, T-student and Levine tests were used.
Findings: The results indicate that from the viewpoint of the users of the public libraries in West Azerbaijan Province, the quality of services of these public libraries are below the expected level. The comparison of the real status of the components of LibQual model showed that the "effectiveness of services" component lies at the least distance from the expected level and the "library as space" component lies at the greatest distance from the expected level.
Originality/value: The great distance between the real status of the users of public libraries for the "library as place" component and their expected status suggests that the public libraries under study have failed to meet the required services and expectations of users in the multicultural society of West Azerbaijan. Thus, it is essential that public libraries reconsider and define their space and services in parallel with this change of approach. |
| first_indexed | 2024-03-08T23:40:23Z |
| format | Article |
| id | doaj.art-0c768adf305243ec93685bdfe2672545 |
| institution | Directory Open Access Journal |
| issn | 2645-5730 2645-6117 |
| language | fas |
| last_indexed | 2024-03-08T23:40:23Z |
| publishDate | 2019-12-01 |
| publisher | Iran Public Libraries Foundation |
| record_format | Article |
| series | تحقیقات اطلاعرسانی و کتابخانههای عمومی |
| spelling | doaj.art-0c768adf305243ec93685bdfe26725452023-12-14T05:17:01ZfasIran Public Libraries Foundationتحقیقات اطلاعرسانی و کتابخانههای عمومی2645-57302645-61172019-12-01254579596An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Provincedariush Matlabi0Rabeeh Khanalilou1 Islamic Azad University, Yadegar-e Emam The institution of public libraries of Iran Purpose: The main purpose of the present study is to assess the quality of services in the West Azerbaijan public libraries using the gap analysis model, based on the Users' Perspective. Method: This study is an applied research that was conducted by survey Method. The research population includes the members of West Azerbaijan public libraries from whom 450 people were randomly selected. The data collection tool was the last version of LibQual questionnaire. To analyze the data, T-student and Levine tests were used. Findings: The results indicate that from the viewpoint of the users of the public libraries in West Azerbaijan Province, the quality of services of these public libraries are below the expected level. The comparison of the real status of the components of LibQual model showed that the "effectiveness of services" component lies at the least distance from the expected level and the "library as space" component lies at the greatest distance from the expected level. Originality/value: The great distance between the real status of the users of public libraries for the "library as place" component and their expected status suggests that the public libraries under study have failed to meet the required services and expectations of users in the multicultural society of West Azerbaijan. Thus, it is essential that public libraries reconsider and define their space and services in parallel with this change of approach.http://publij.ir/article-1-1961-en.pdfpublic libraryquality of serviceslibqualwest azarbaijanpublic libraries of iran |
| spellingShingle | dariush Matlabi Rabeeh Khanalilou An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province تحقیقات اطلاعرسانی و کتابخانههای عمومی public library quality of services libqual west azarbaijan public libraries of iran |
| title | An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province |
| title_full | An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province |
| title_fullStr | An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province |
| title_full_unstemmed | An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province |
| title_short | An Assessment of the Quality of Services in Public Libraries Based on the Users\' Perspective: A Case Study of the Public Libraries in The West Azerbaijan Province |
| title_sort | assessment of the quality of services in public libraries based on the users perspective a case study of the public libraries in the west azerbaijan province |
| topic | public library quality of services libqual west azarbaijan public libraries of iran |
| url | http://publij.ir/article-1-1961-en.pdf |
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