Corporate Social Responsibility and Bank’s Performance under the Mediating Role of Customer Satisfaction and Bank Reputation

This paper aims to examine the indirect linkage between corporate social responsibility (CSR) and firm performance via the effects of customer satisfaction and bank reputation. The study applies Structural Equation Modelling (SEM) to a sample of top managers, finance managers, chief accountants, and...

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Autor principal: Kim Quoc Trung Nguyen
Format: Article
Idioma:English
Publicat: Ital Publication 2022-09-01
Col·lecció:Emerging Science Journal
Matèries:
Accés en línia:https://ijournalse.org/index.php/ESJ/article/view/1279