IMPLEMENTATION OF AN EFQM MODEL IN A HIGHER EDUCATION INSTITUTION IN PORTUGAL
In an increasingly competitive sector, such as education, higher education institutions depend more and more on the quality of services provided, given that the success achieved through quality management does not depend only on the recognition of their users, but increasingly, the attractiveness of...
| Main Authors: | , |
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| Format: | Article |
| Language: | Portuguese |
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Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
2019-02-01
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| Series: | Revista Produção e Desenvolvimento |
| Subjects: | |
| Online Access: | https://revistas.cefet-rj.br/index.php/producaoedesenvolvimento/article/view/365 |