Automated Creation of an Intent Model for Conversational Agents
Conversational Agents (CA) are increasingly being deployed by organizations to provide round-the-clock support and to increase customer satisfaction. All CA have one thing in common despite the differences in their design: they need to be trained with users’ intents and corresponding training senten...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2023-12-01
|
| Series: | Applied Artificial Intelligence |
| Online Access: | http://dx.doi.org/10.1080/08839514.2022.2164401 |