EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION
The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer sa...
| Autores principales: | , , , |
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| Formato: | Artículo |
| Lenguaje: | English |
| Publicado: |
University of Brawijaya
2023-03-01
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| Colección: | Jurnal Aplikasi Manajemen |
| Materias: | |
| Acceso en línea: | https://jurnaljam.ub.ac.id/index.php/jam/article/view/6561 |