Relationship between e-service quality dimensions and online banking customer satisfaction

Recently, the demand for internet banking has been gradually increasing the number of online banking customers, where the banking clients or customers do not need to visit a bank branch for their transactions. The principal focus of this inquiry is to ascertain how various aspects of e-service quali...

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Bibliographic Details
Main Authors: K. M. Anwarul Islam, Serajul Islam, Md. Mobarak Karim, Md. Shariful Haque, Tania Sultana
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2023-03-01
Series:Banks and Bank Systems
Subjects:
Online Access:https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/17889/BBS_2023_01_Islam.pdf