Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment
The Erlang A model – an M/M/s queue with exponential abandonment – is often used to represent a service system with impatient customers. For this system, the popular square-root staffing rule determines the necessary staffing level to achieve the desirable QED (quality-and-efficiency-driven) service...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2022-03-01
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| Series: | Results in Control and Optimization |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2666720721000503 |