IMPORTANCE PERFORMANCE ANALYSIS (IPA) DIMENSI KUALITAS PELAYAN JASA RUMAH SAKIT SELASIH TERHADAP KEPUASAN PASIEN
This research is intended to measure hospitalized patients' satisfaction toward dimension of Selasih Hospital service quality. It covers realibility, reponsiveness, assurance, emphaty, and tangibility. The researcher used close questions in collecting the primary data. She collected the data by...
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| Format: | Article |
| Language: | Indonesian |
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STKIP PGRI Sumatera Barat
2012-10-01
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| Series: | Economica |
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| Online Access: | http://ejournal.stkip-pgri-sumbar.ac.id/index.php/economica/article/view/107/700 |