Using the Higher Education Performance Framework to Assess Service Quality and Satisfaction among Private University Students
The theory of HEdPERF (higher education performance) developed by Firdaus (2006), comprising academic, non-academic, reputation, access, programme and health aspects of SQ, is adapted and used to interpret the customer satisfaction (CS) among a stratified sample of students at private universities...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2017-07-01
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| Series: | International Review of Management and Marketing |
| Online Access: | https://www.econjournals.com/index.php/irmm/article/view/4333 |