Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19
At the epicenter of the COVID-19 crisis, New York’s largest health system, Northwell Health, leveraged leadership and innovation to ensure the health and well-being of patients, families, and employees. During this unprecedented time, the role of patient experience leader constantly morphed and tran...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2020-06-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520936200 |
| _version_ | 1811343916695289856 |
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| author | Sven Gierlinger SVP Agnes Barden DNP, RN, CPXP, VP Nicole Giammarinaro MSN, RN, CPXP |
| author_facet | Sven Gierlinger SVP Agnes Barden DNP, RN, CPXP, VP Nicole Giammarinaro MSN, RN, CPXP |
| author_sort | Sven Gierlinger SVP |
| collection | DOAJ |
| description | At the epicenter of the COVID-19 crisis, New York’s largest health system, Northwell Health, leveraged leadership and innovation to ensure the health and well-being of patients, families, and employees. During this unprecedented time, the role of patient experience leader constantly morphed and transformed to meet the ever-changing needs of the community and organization. This dedicated group of leaders, supported by the Northwell Corporate Office of Patient & Customer Experience, focused primarily on remotely connecting patients and families, harnessing the power of positivity as a crisis strategy and supporting the emotional health of the frontline staff. |
| first_indexed | 2024-04-13T19:38:34Z |
| format | Article |
| id | doaj.art-0e916de04249464ba29b4e10324319d4 |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-04-13T19:38:34Z |
| publishDate | 2020-06-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-0e916de04249464ba29b4e10324319d42022-12-22T02:32:57ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-06-01710.1177/2374373520936200Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19Sven Gierlinger SVP0Agnes Barden DNP, RN, CPXP, VP1Nicole Giammarinaro MSN, RN, CPXP2 Northwell Health, New Hyde Park, NY, USA Northwell Health, New Hyde Park, NY, USA Northwell Health, New Hyde Park, NY, USAAt the epicenter of the COVID-19 crisis, New York’s largest health system, Northwell Health, leveraged leadership and innovation to ensure the health and well-being of patients, families, and employees. During this unprecedented time, the role of patient experience leader constantly morphed and transformed to meet the ever-changing needs of the community and organization. This dedicated group of leaders, supported by the Northwell Corporate Office of Patient & Customer Experience, focused primarily on remotely connecting patients and families, harnessing the power of positivity as a crisis strategy and supporting the emotional health of the frontline staff.https://doi.org/10.1177/2374373520936200 |
| spellingShingle | Sven Gierlinger SVP Agnes Barden DNP, RN, CPXP, VP Nicole Giammarinaro MSN, RN, CPXP Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 Journal of Patient Experience |
| title | Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 |
| title_full | Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 |
| title_fullStr | Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 |
| title_full_unstemmed | Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 |
| title_short | Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 |
| title_sort | turned upside down the role of new york patient experience leaders during covid 19 |
| url | https://doi.org/10.1177/2374373520936200 |
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