"Sorry does not pay my bills". The Handling of Complaints in Everyday Interaction/Cross-Cultural Business Interaction
This article is concerned with the teaching of pragmatic functions when training stu-dents for a future career in intercultural business communication. Having outlined six important constellations likely to result in success or failure, we focus on strategies for the successful handling of customer...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | deu |
| Published: |
Aarhus University
1998-02-01
|
| Series: | Hermes |
| Online Access: | https://tidsskrift.dk/her/article/view/25477 |