Correspondence of User Expectations with Staff Presumptions Regarding the Quality of Services Offered At [Iranian] National Library
Objective: The present investigation aims to determine the gap between users, understanding and expectation of services received with staff presumptions regarding their expectations. Methodology: LibQual questionnaire comprising of 23 indicators grouped into three dimensions (Service impact, informa...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2011-06-01
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| Series: | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| Subjects: | |
| Online Access: | https://jlib.ut.ac.ir/article_28756_9eda0578d9ed340564163202cd767828.pdf |