Two is better than one: Apologies from two robots are preferred.
Although the capabilities of service robots are increasing, avoiding any mistakes is difficult. Therefore, strategies for mitigating mistakes, such as apology behavior designs, are essential for service robots. Past studies reported that costly apology is perceived as more sincere than non-costly on...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2023-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0281604 |