Effects of Patient Portal Use on Patient Satisfaction: Survey and Partial Least Squares Analysis

BackgroundWith digital delivery of health care services gaining prominence, patient portals have become a mainstay of many health care organizations. Despite the importance of patient portals, inconclusive data exist regarding the effect of patient portal use on patient satis...

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Bibliographic Details
Main Authors: Aaron P Kinney, Balaji Sankaranarayanan
Format: Article
Language:English
Published: JMIR Publications 2021-08-01
Series:Journal of Medical Internet Research
Online Access:https://www.jmir.org/2021/8/e19820