Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the technologies that can provide automated customer service for companies, a trend encountered in recent years. Chatbot use is beneficial for companies when associated with positive customer experience. The purpose...
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-05-01
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| Series: | Electronics |
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| Online Access: | https://www.mdpi.com/2079-9292/11/10/1579 |