The impacts of leadership in the quality of municipal public services: case study of a portuguese municipal council
The present research work, based on some of the components of the Common Assessment Framework, sets to analyse the influence held by leadership in specific factors that constitute the organisational climate, and also the impact that these factors have on the quality of municipal public services.For...
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| Format: | Article |
| Language: | English |
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Universidad del País Vasco (UPV/EHU)
2012-09-01
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| Series: | Management Letters/Cuadernos de Gestión |
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| Online Access: | http://www.ehu.es/cuadernosdegestion/revista/index.php/en/numeros?a=da&y=2012&v=12&n=2&o=6 |