Trust and organisational performance: A grounded theory approach for a South African district municipality
Orientation: A key role of local government in providing transparent, honest, accountable, efficient and effective service delivery to the communities they serve is determined by a number of plans, designs, actions and implementation. Trust among communities in the organisational set up is key in th...
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| Format: | Article |
| Language: | English |
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AOSIS
2019-06-01
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| Series: | SA Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/1158 |
| _version_ | 1811291059146194944 |
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| author | Zwelinzima J. Ndevu |
| author_facet | Zwelinzima J. Ndevu |
| author_sort | Zwelinzima J. Ndevu |
| collection | DOAJ |
| description | Orientation: A key role of local government in providing transparent, honest, accountable, efficient and effective service delivery to the communities they serve is determined by a number of plans, designs, actions and implementation. Trust among communities in the organisational set up is key in the success or failure of the efforts of the municipal entity and affects their individual and group performance.
Research purpose: This study examines the relationship between trust and performance within a municipal environment and its effect on service delivery.
Motivation for the study: The lack of sufficient and usable knowledge and information on the issue created the need for this research project that is an on-going effort dissecting and analysing key human resources challenges in the public sector.
Research approach/design and method: Following a brief outline of the legislation, rules and regulations that determine the responsibilities of local government in South Africa and the context of the study, the qualitative method and design of focus groups as the key instrument of data collection was identified and analysed.
Main findings: The results of the study pointed to the lack of trust among leadership and employees at all organisational levels.
Practical/managerial implications: The existence of mistrust and problems identified in the process of performance management and evaluation has negative consequences on employee performance in the municipality.
Contribution/value-add: The study findings have opened new doors to understanding key elements of organisational performance as the topic has received very scant attention in South African research literature. |
| first_indexed | 2024-04-13T04:23:42Z |
| format | Article |
| id | doaj.art-109644b871294a828549790b3a92681b |
| institution | Directory Open Access Journal |
| issn | 1683-7584 2071-078X |
| language | English |
| last_indexed | 2024-04-13T04:23:42Z |
| publishDate | 2019-06-01 |
| publisher | AOSIS |
| record_format | Article |
| series | SA Journal of Human Resource Management |
| spelling | doaj.art-109644b871294a828549790b3a92681b2022-12-22T03:02:38ZengAOSISSA Journal of Human Resource Management1683-75842071-078X2019-06-01170e1e1110.4102/sajhrm.v17i0.1158490Trust and organisational performance: A grounded theory approach for a South African district municipalityZwelinzima J. Ndevu0School of Public Leadership, Stellenbosch University, StellenboschOrientation: A key role of local government in providing transparent, honest, accountable, efficient and effective service delivery to the communities they serve is determined by a number of plans, designs, actions and implementation. Trust among communities in the organisational set up is key in the success or failure of the efforts of the municipal entity and affects their individual and group performance. Research purpose: This study examines the relationship between trust and performance within a municipal environment and its effect on service delivery. Motivation for the study: The lack of sufficient and usable knowledge and information on the issue created the need for this research project that is an on-going effort dissecting and analysing key human resources challenges in the public sector. Research approach/design and method: Following a brief outline of the legislation, rules and regulations that determine the responsibilities of local government in South Africa and the context of the study, the qualitative method and design of focus groups as the key instrument of data collection was identified and analysed. Main findings: The results of the study pointed to the lack of trust among leadership and employees at all organisational levels. Practical/managerial implications: The existence of mistrust and problems identified in the process of performance management and evaluation has negative consequences on employee performance in the municipality. Contribution/value-add: The study findings have opened new doors to understanding key elements of organisational performance as the topic has received very scant attention in South African research literature.https://sajhrm.co.za/index.php/sajhrm/article/view/1158trustorganisational performancegrounded theory approachSouth African District Municipalitypublic sector |
| spellingShingle | Zwelinzima J. Ndevu Trust and organisational performance: A grounded theory approach for a South African district municipality SA Journal of Human Resource Management trust organisational performance grounded theory approach South African District Municipality public sector |
| title | Trust and organisational performance: A grounded theory approach for a South African district municipality |
| title_full | Trust and organisational performance: A grounded theory approach for a South African district municipality |
| title_fullStr | Trust and organisational performance: A grounded theory approach for a South African district municipality |
| title_full_unstemmed | Trust and organisational performance: A grounded theory approach for a South African district municipality |
| title_short | Trust and organisational performance: A grounded theory approach for a South African district municipality |
| title_sort | trust and organisational performance a grounded theory approach for a south african district municipality |
| topic | trust organisational performance grounded theory approach South African District Municipality public sector |
| url | https://sajhrm.co.za/index.php/sajhrm/article/view/1158 |
| work_keys_str_mv | AT zwelinzimajndevu trustandorganisationalperformanceagroundedtheoryapproachforasouthafricandistrictmunicipality |