Modelling Service Quality of Internet Service Providers during COVID-19: The Customer Perspective Based on Twitter Dataset

Modelling Service Quality of Internet Service Providers during COVID-19: The Customer Perspective Based on Twitter Dataset

Internet service providers (ISPs) conduct their business by providing Internet access features to their customers. The COVID-19 pandemic has shifted most activity being performed remotely using an Internet connection. As a result, the demand for Internet services increased by 50%. This significant r...

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Bibliographic Details
Main Authors: Bagus Setya Rintyarna, Heri Kuswanto, Riyanarto Sarno, Emy Kholifah Rachmaningsih, Fika Hastarita Rachman, Wiwik Suharso, Triawan Adi Cahyanto
Format: Article
Language:English
Published: MDPI AG 2022-01-01
Series:Informatics
Subjects:
ISPs
service quality
sentiment analysis
Online Access:https://www.mdpi.com/2227-9709/9/1/11

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https://www.mdpi.com/2227-9709/9/1/11

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