Service quality evaluation in the perception of the wine tourist with Fuzzy Logic and Ideal Solutions

Service quality evaluation in the perception of the wine tourist with Fuzzy Logic and Ideal Solutions

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This article solves a multidimensional problem in order to evaluate the satisfaction of the wine tourist that visited a winery located in the South of Brazil, employing a method based on fuzzy logic. Thus, a synthetic index of satisfaction is calculated for a group of segments in which we are inter...

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Bibliographic Details
Main Authors: Joao Batista de Freitas, Juan Carlos Martín, Concepción Román
Format: Article
Language:English
Published: Instituto de Investigación Social y Turismo 2017-03-01
Series:PASOS Revista de Turismo y Patrimonio Cultural
Subjects:
Fuzzy Logic
Triangular Fuzzy Numbers
TOPSIS
Wine tourism
Satisfaction
Online Access:http://ojsull.webs.ull.es/index.php/Revista/article/view/1101

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http://ojsull.webs.ull.es/index.php/Revista/article/view/1101

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