Does the READ Scale Work for Chat? A Review of the Literature
Objective – This review aims to determine the suitability of the READ Scale for chat service assessment. We investigated how librarians rate chats and their interpretations of the results, and compared these findings to the original purpose of the Scale. Methods – We performed a systematic search...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2021-09-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/29947 |