Sentiment Analysis for e-Payment Service Providers Using Evolutionary eXtreme Gradient Boosting
Online services depend primarily on customer feedback and communications. When this kind of input is lacking, the overall approach of the service provider can shift in unintended ways. These services rely on feedback to maintain consumer satisfaction. Online social networks are a rich source of cons...
Main Authors: | Dana A. Al-Qudah, Ala' M. Al-Zoubi, Pedro A. Castillo-Valdivieso, Hossam Faris |
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Format: | Article |
Language: | English |
Published: |
IEEE
2020-01-01
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Series: | IEEE Access |
Subjects: | |
Online Access: | https://ieeexplore.ieee.org/document/9229408/ |
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