Service Quality and Customer Satisfaction on the Value Effect of Services: An Application in Railway Transport

Service Quality and Customer Satisfaction on the Value Effect of Services: An Application in Railway Transport

The importance of passenger transportation by rail increased with highspeed trains to put in service although scientific studies related YHT has been rather limited. In this study, high-speed train service and quality of the services values offered in sizes revealed and their effect on the customer...

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Bibliographic Details
Main Authors: Cemalettin DEMİRELİ, Uğur BAYRAKTAR
Format: Article
Language:English
Published: Gaziantep University 2014-12-01
Series:Gaziantep University Journal of Social Sciences
Subjects:
Yüksek Hızlı Tren
Hizmet Kalitesi
Hizmet Değeri
Müşteri Memnuniyeti
High speed train
Service Quality
Service Value
Customer Satisfaction
Online Access:http://dergipark.gov.tr/jss/issue/24262/257190?publisher=gantep

Internet

http://dergipark.gov.tr/jss/issue/24262/257190?publisher=gantep

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