CONSUMER NEEDS AND BEHAVIOR – THE EXAMPLE OF COCA-COLA
In order to achieve a competitive advantage, it is extremely important to identify the needs of consumers better than the competition and to define the criteria of value that consumers apply when evaluating alternatives. The analysis in this paper attempts to identify the needs that Coca-Cola meets...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Šibenik University of Applies Sciences
2022-07-01
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| Series: | Elektronički Zbornik Radova Veleučilišta u Šibeniku |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/en/clanak/406648 |
| Summary: | In order to achieve a competitive advantage, it is extremely important to identify the needs of consumers better than the competition and to define the criteria of value that consumers apply when evaluating alternatives. The analysis in this paper attempts to identify the needs that Coca-Cola meets based on product characteristics and other activities that are systematized according to Maslow’s hierarchy of needs. The existence of a whole range of possible needs has been identified. Namely, the needs are minimally classified in the category of physiological needs, which is surprising because the drink still serves to satisfy the basic need to quench thirst, and in most cases, they refer to the need for self-actualization. It is possible to conclude that carbonated beverages meet a whole set of consumer needs, not just one. |
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| ISSN: | 1846-6699 1846-6656 |