Oral Language Proficiency Level of International Business Process Outsourcing Agents
Oral English language proficiency is an important skill every call center agent must possess. Towards this end, this study sampled 125 call center agents of Sykes in Cebu City, Philippines primarily to determine their level of proficiency in oral discourse. A descriptive-quantitative design was purs...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Philippine Association of Institutions for Research, Inc.
2018-10-01
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| Series: | JPAIR |
| Subjects: | |
| Online Access: | https://philair.ph/index.php/jpair/article/view/627 |