Telecommunication service quality analysis using integration of SIPA and modified Kano

Telecommunication service quality analysis using integration of SIPA and modified Kano

This article investigates the integrated approach of the Simultaneous Impor­tance-Performance Analysis (SIPA) model and the modified Kano model to evaluate and prioritize service attributes for telecommunication companies in Indonesia. The study is based on the demographic profiles and usage pattern...

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Bibliographic Details
Main Authors: Hanny Kanavika Rizky Munawar, Annisa Kesy Garside, Adhi Nugraha, Amelia Khoidir
Format: Article
Language:Indonesian
Published: Universitas Serang Raya 2023-06-01
Series:Jurnal Sistem dan Manajemen Industri
Subjects:
sipa
modified kano
service quality
telecommunication
Online Access:https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/5530

Internet

https://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/5530

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