The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study
BackgroundThe rising adoption of telehealth provides new opportunities for more effective and equitable health care information mediums. The ability of chatbots to provide a conversational, personal, and comprehendible avenue for learning about health care information make th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
JMIR Publications
2023-02-01
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| Series: | JMIR Human Factors |
| Online Access: | https://humanfactors.jmir.org/2023/1/e41017 |