The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

BackgroundThe rising adoption of telehealth provides new opportunities for more effective and equitable health care information mediums. The ability of chatbots to provide a conversational, personal, and comprehendible avenue for learning about health care information make th...

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Bibliographic Details
Main Authors: Joshua Biro, Courtney Linder, David Neyens
Format: Article
Language:English
Published: JMIR Publications 2023-02-01
Series:JMIR Human Factors
Online Access:https://humanfactors.jmir.org/2023/1/e41017

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