HUBUNGAN KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING DALAM PELAYANAN KESEHATAN (STUDI KASUS DI RUMAH SAKIT YARSI PONTIANAK)

HUBUNGAN KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING DALAM PELAYANAN KESEHATAN (STUDI KASUS DI RUMAH SAKIT YARSI PONTIANAK)

Show other versions (2)

Increasing of hospitals Pontianak city providing freedom for the community to choose of health services in accordance needs and desires. Patient loyalty is a necessary condition for maintain existence of private hospitals and influenced level of quality of service provided. Factors that are not les...

Full description

Bibliographic Details
Main Author: Dani Suryaningrat
Format: Article
Language:English
Published: Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin 2018-03-01
Series:JIIS: Jurnal Ilmiah Ibnu Sina
Subjects:
Quality of Service
Patient Satisfaction and Loyalty
Online Access:http://jiis.akfar-isfibjm.ac.id/index.php/JIIS/article/view/142/129

Internet

http://jiis.akfar-isfibjm.ac.id/index.php/JIIS/article/view/142/129

Similar Items