ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR)

ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR)

This research examine cutomer level of satisfaction at service and repair in Toyota Hadji Kalla that aim to determine attributes which are priorities at PGCV index analysis. Method used in this study is servqual. This method is a tool used to measure quality of service attribute of each dimension (t...

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Bibliographic Details
Main Authors: Armin Darmawan, Mulyadi Mulyadi, Nur Khaerani Busri
Format: Article
Language:English
Published: University of Brawijaya 2014-04-01
Series:Journal of Engineering and Management in Industrial System
Subjects:
Sustomer Satisfaction
PGCV Index
Service Quality (Servqual)
Online Access:https://jemis.ub.ac.id/index.php/jemis/article/view/140

Internet

https://jemis.ub.ac.id/index.php/jemis/article/view/140

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