Determinants of Customer Satisfaction and Service Quality-The Case of Romanian Public Services-
<p>The present study portrays customer satisfaction and service quality as a multidimensional construct and investigates the link between customer satisfaction determinants and service quality determinants. Based on arguments that customer satisfaction should be operationalized along the same...
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| Format: | Article |
| Language: | English |
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Babes-Bolyai University, Cluj-Napoca
2006-02-01
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| Series: | Transylvanian Review of Administrative Sciences |
| Online Access: | https://rtsa.ro/tras/index.php/tras/article/view/236 |