Proposing Usability-UX technologies for the design and evaluation of text-based chatbots
Chatbots are interactive systems that communicate using natural language with human users, via a textual interface or voice activation. These tools are useful for many spheres of business such as Customer Service, Sales, Education and Learning, Health and Entertainment. Recently, chatbots have beco...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Brazilian Computer Society
2024-03-01
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| Series: | Journal on Interactive Systems |
| Subjects: | |
| Online Access: | https://sol.sbc.org.br/journals/index.php/jis/article/view/3856 |