DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM)
Abstract Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purba...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Fakultas Ilmu Komputer, Universitas Indonesia
2014-08-01
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| Series: | Jurnal Sistem Informasi |
| Subjects: | |
| Online Access: | http://jsi1.cs.ui.ac.id/index.php/jsi/article/view/371 |
| _version_ | 1818036342771154944 |
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| author | Nur Chasanah Dana Indra Sensuse Jonathan Sofian Lusa |
| author_facet | Nur Chasanah Dana Indra Sensuse Jonathan Sofian Lusa |
| author_sort | Nur Chasanah |
| collection | DOAJ |
| description | Abstract
Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga. The model depicts a series of problem-solving activities that result in the hospitality, especially in Purbalingga. This research was action research with methods of Soft Systems Methodology (SSM) with validation using a theoretical approach, expert judgment and user on the object of research. From the research conducted, has produced a model of customer knowledge management in the hospitality tailored to the problems and needs of the hospitality in Purbalingga. |
| first_indexed | 2024-12-10T07:09:26Z |
| format | Article |
| id | doaj.art-16cc671da505454e829db4569cd9e84c |
| institution | Directory Open Access Journal |
| issn | 2088-7043 2502-6631 |
| language | English |
| last_indexed | 2024-12-10T07:09:26Z |
| publishDate | 2014-08-01 |
| publisher | Fakultas Ilmu Komputer, Universitas Indonesia |
| record_format | Article |
| series | Jurnal Sistem Informasi |
| spelling | doaj.art-16cc671da505454e829db4569cd9e84c2022-12-22T01:58:06ZengFakultas Ilmu Komputer, Universitas IndonesiaJurnal Sistem Informasi2088-70432502-66312014-08-0110110.21609/jsi.v10i1.371371DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM)Nur Chasanah0Dana Indra Sensuse1Jonathan Sofian Lusa2Fakultas Ilmu Komputer, Universitas IndonesiaFakultas Ilmu Komputer, Universitas IndonesiaFakultas Teknologi Informasi, Ilmu Komputer, Universitas Budi LuhurAbstract Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga. The model depicts a series of problem-solving activities that result in the hospitality, especially in Purbalingga. This research was action research with methods of Soft Systems Methodology (SSM) with validation using a theoretical approach, expert judgment and user on the object of research. From the research conducted, has produced a model of customer knowledge management in the hospitality tailored to the problems and needs of the hospitality in Purbalingga.http://jsi1.cs.ui.ac.id/index.php/jsi/article/view/371customer knowledge managementcustomer relationship managementknowledge managementsoft system methodologyhospitality. |
| spellingShingle | Nur Chasanah Dana Indra Sensuse Jonathan Sofian Lusa DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM) Jurnal Sistem Informasi customer knowledge management customer relationship management knowledge management soft system methodology hospitality. |
| title | DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM) |
| title_full | DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM) |
| title_fullStr | DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM) |
| title_full_unstemmed | DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM) |
| title_short | DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM) |
| title_sort | development customer knowledge management ckm models in purbalingga hospitality using soft systems methodology ssm |
| topic | customer knowledge management customer relationship management knowledge management soft system methodology hospitality. |
| url | http://jsi1.cs.ui.ac.id/index.php/jsi/article/view/371 |
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