Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)
The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 5...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Petra Christian University
2010-01-01
|
| Series: | Jurnal Manajemen dan Wirausaha |
| Subjects: | |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18176 |