Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)
The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 5...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Petra Christian University
2010-01-01
|
| Series: | Jurnal Manajemen dan Wirausaha |
| Subjects: | |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18176 |
| _version_ | 1818013595977383936 |
|---|---|
| author | Musran Munizu |
| author_facet | Musran Munizu |
| author_sort | Musran Munizu |
| collection | DOAJ |
| description | The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 540 employees and 270 employees as respondent. The sample obtained based on simple random sampling method. Both descriptive statistic and Structural Equation Modelling (SEM) were employed to test the effect among variables. Data processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on employee performance. |
| first_indexed | 2024-04-14T06:35:12Z |
| format | Article |
| id | doaj.art-17868372c00445c3bfffee4ca53d20ea |
| institution | Directory Open Access Journal |
| issn | 1411-1438 |
| language | English |
| last_indexed | 2024-04-14T06:35:12Z |
| publishDate | 2010-01-01 |
| publisher | Petra Christian University |
| record_format | Article |
| series | Jurnal Manajemen dan Wirausaha |
| spelling | doaj.art-17868372c00445c3bfffee4ca53d20ea2022-12-22T02:07:30ZengPetra Christian UniversityJurnal Manajemen dan Wirausaha1411-14382010-01-01122185194Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)Musran MunizuThe purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 540 employees and 270 employees as respondent. The sample obtained based on simple random sampling method. Both descriptive statistic and Structural Equation Modelling (SEM) were employed to test the effect among variables. Data processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on employee performance.http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18176Implementation of TQM practicesemployee performance. |
| spellingShingle | Musran Munizu Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar) Jurnal Manajemen dan Wirausaha Implementation of TQM practices employee performance. |
| title | Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar) |
| title_full | Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar) |
| title_fullStr | Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar) |
| title_full_unstemmed | Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar) |
| title_short | Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar) |
| title_sort | praktik total quality management tqm dan pengaruhnya terhadap kinerja karyawan studi pada pt telkom tbk cabang makassar |
| topic | Implementation of TQM practices employee performance. |
| url | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18176 |
| work_keys_str_mv | AT musranmunizu praktiktotalqualitymanagementtqmdanpengaruhnyaterhadapkinerjakaryawanstudipadapttelkomtbkcabangmakassar |