Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)

Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)

The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 5...

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Bibliographic Details
Main Author: Musran Munizu
Format: Article
Language:English
Published: Petra Christian University 2010-01-01
Series:Jurnal Manajemen dan Wirausaha
Subjects:
Implementation of TQM practices
employee performance.
Online Access:http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18176

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