DETERMINATION OF THE OPTIMAL CONTROLLABLE KEY INDICATOR OF CALL CENTER IN ORDER TO INCREASE EFFICIENCY FOR GENERATING INCOME
This paper focuses on call centers, which have become a common means of communication with potential customers in various companies. Specifically, this paper analyzes call center data and the importance of assessing key indicators for evaluating call center performance. The questions this paper addr...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Astana IT University
2023-09-01
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| Series: | Scientific Journal of Astana IT University |
| Subjects: | |
| Online Access: | https://journal.astanait.edu.kz/index.php/ojs/article/view/348 |