Marketing management of customers loyalty

The aim of the article. The aim of the article is consideration of theoretical and methodical principles of development and practical application of customers’ loyalty programs which help to define the program choice criteria for a business. The results of the analysis. The article considers the lo...

Full description

Bibliographic Details
Main Author: M.N. Ivannikova
Format: Article
Language:English
Published: Sumy State University 2014-09-01
Series:Marketing i Menedžment Innovacij
Subjects:
Online Access:http://mmi.fem.sumdu.edu.ua/sites/default/files/mmi2014_3_62_72_0.pdf