Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches

Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches

(1) <i>Background:</i> Patients’ experiences and satisfaction with their treatment are becoming increasingly important in the context of quality assurance, but the measurement of these parameters is accompanied by several disadvantages such as poor cross-country comparability and methodo...

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Bibliographic Details
Main Authors: Anna Lena Friedel, Sonja Siegel, Cedric Fabian Kirstein, Monja Gerigk, Ulrike Bingel, Anke Diehl, Oliver Steidle, Steffen Haupeltshofer, Bernhard Andermahr, Witold Chmielewski, Ilonka Kreitschmann-Andermahr
Format: Article
Language:English
Published: MDPI AG 2023-03-01
Series:Healthcare
Subjects:
patient experience
patient satisfaction
survey
social media
sociodemographic characteristics
hospital characteristics
Online Access:https://www.mdpi.com/2227-9032/11/6/797

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https://www.mdpi.com/2227-9032/11/6/797

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