Measuring the Quality of Service in the Financial Area of a Public University: Development and Validation of the Instrument
This research, consisting of a descriptive study with a non-experimental design, involved an analysis to determine the validity and reliability of an instrument composed of seventeen items aimed at assessing the quality of service in the financial area of a public university by means of four variabl...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad Autónoma de Baja California
2014-12-01
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| Series: | Revista Electrónica de Investigación Educativa |
| Subjects: | |
| Online Access: | http://redie.uabc.mx/redie/article/view/560 |