Managing for Citizen Satisfaction: Is Good Not Enough?
Citizen satisfaction is a popular means of performance management. It underscores a common conception that citizens are customers who are concerned about the quality of public goods and services. We offer a theory that suggests the quantity of public goods and services is also important. We develop...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Midwest Public Affairs Conference
2019-04-01
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| Series: | Journal of Public and Nonprofit Affairs |
| Subjects: | |
| Online Access: | http://www.jpna.org/index.php/jpna/article/view/163 |