UPRAVLJANJE ODNOSIMA SA POTROŠAČIMA – CRM
In modern business conditions, the basic parameter of success is high-quality and long-term sustainable relationship with clients. Customer satisfaction achieved through the quality of business cooperation, proper knowledge of customers’ needs and their satisfaction, knowledge of their habits and de...
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| Format: | Article |
| Language: | English |
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Faculty of Economics Pale University of East Sarajevo
2013-01-01
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| Series: | Zbornik Radova Ekonomskog Fakulteta u Istočnom Sarajevu |
| Subjects: | |
| Online Access: | http://www.zrefis.com/images/zrefis2013-7/179-186%20Dragan%20Vojinovic.pdf |