Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers

As an increasing trend in tourism, many customers have been showing great interest in it, relying on credible and trustworthy sources of information. The purpose of this study is to examine the impact of different advertisement characteristics such as persuasive argument quality and source...

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Main Authors: Kiran Khokhar, Abida Ellahi
Format: Article
Language:English
Published: National University of Modern Languages (NUML), Islamabad 2020-06-01
Series:NUML International Journal of Business & Management
Subjects:
Online Access:https://nijbm.numl.edu.pk/index.php/BM/issue/view/46/Impact%20of%20Social%20Media%20Tourism%20Advertisement%20Factors%20on%20Visit%20Intention%20of%20Customers
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author Kiran Khokhar
Abida Ellahi
author_facet Kiran Khokhar
Abida Ellahi
author_sort Kiran Khokhar
collection DOAJ
description As an increasing trend in tourism, many customers have been showing great interest in it, relying on credible and trustworthy sources of information. The purpose of this study is to examine the impact of different advertisement characteristics such as persuasive argument quality and source credibility on the visit intention of a tourist in Pakistan. This research is quantitative in nature. Questionnaire as an instrument of data collection was used to collect data from Travel-related Social Media (TSM) users. The sample size was 415 and SPSS-20 was used for data analysis. The findings of the study state that persuasive argument quality and advertisement credibility has a positive impact on tourist satisfaction, which ultimately affects the visit intentions of a tourist in Pakistan. Tourist involvement, which was taken as a moderator, proved significant in the relationship of persuasive argument quality-tourist satisfaction and on the relationship of advertisement credibility-tourist satisfaction. The finding presents significance for academia as it adds knowledge in the research, and can help marketers to make effective strategies in thisdigital era to improve the tourism industry in Pakistan
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spelling doaj.art-1aee93dcfc4e43ad8603db315f3403932022-12-22T03:55:01ZengNational University of Modern Languages (NUML), IslamabadNUML International Journal of Business & Management2410-53922521-473X2020-06-01151114Impact of Social Media Tourism Advertisement Factors on Visit Intention of CustomersKiran Khokhar0Abida Ellahi1Fatima Jinnah Women UniversityAbbottabad University of Science & TechnologyAs an increasing trend in tourism, many customers have been showing great interest in it, relying on credible and trustworthy sources of information. The purpose of this study is to examine the impact of different advertisement characteristics such as persuasive argument quality and source credibility on the visit intention of a tourist in Pakistan. This research is quantitative in nature. Questionnaire as an instrument of data collection was used to collect data from Travel-related Social Media (TSM) users. The sample size was 415 and SPSS-20 was used for data analysis. The findings of the study state that persuasive argument quality and advertisement credibility has a positive impact on tourist satisfaction, which ultimately affects the visit intentions of a tourist in Pakistan. Tourist involvement, which was taken as a moderator, proved significant in the relationship of persuasive argument quality-tourist satisfaction and on the relationship of advertisement credibility-tourist satisfaction. The finding presents significance for academia as it adds knowledge in the research, and can help marketers to make effective strategies in thisdigital era to improve the tourism industry in Pakistanhttps://nijbm.numl.edu.pk/index.php/BM/issue/view/46/Impact%20of%20Social%20Media%20Tourism%20Advertisement%20Factors%20on%20Visit%20Intention%20of%20Customerspersuasive argument qualityadvertisement credibilitytourist involvementcustomer satisfactionvisit intention
spellingShingle Kiran Khokhar
Abida Ellahi
Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers
NUML International Journal of Business & Management
persuasive argument quality
advertisement credibility
tourist involvement
customer satisfaction
visit intention
title Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers
title_full Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers
title_fullStr Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers
title_full_unstemmed Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers
title_short Impact of Social Media Tourism Advertisement Factors on Visit Intention of Customers
title_sort impact of social media tourism advertisement factors on visit intention of customers
topic persuasive argument quality
advertisement credibility
tourist involvement
customer satisfaction
visit intention
url https://nijbm.numl.edu.pk/index.php/BM/issue/view/46/Impact%20of%20Social%20Media%20Tourism%20Advertisement%20Factors%20on%20Visit%20Intention%20of%20Customers
work_keys_str_mv AT kirankhokhar impactofsocialmediatourismadvertisementfactorsonvisitintentionofcustomers
AT abidaellahi impactofsocialmediatourismadvertisementfactorsonvisitintentionofcustomers