CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS
This research assesses the effects of resources and capabilities related to Information Technology (IT), and of shared knowledge among IT and business managers, on the level of operational alignment between these areas, and, thereby, on the performance of business processes. Data was collected from...
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| Format: | Article |
| Language: | English |
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Fundação Getulio Vargas, Escola de Administração de Empresas de São Paulo
2014-02-01
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| Series: | RAE: Revista de Administração de Empresas |
| Subjects: | |
| Online Access: | http://rae.fgv.br/sites/rae.fgv.br/files/artigos/conhecimento_compartilhado_recursos_de_ti_e_desempenho_de_processos_de_negocios.pdf |
| _version_ | 1797711629749583872 |
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| author | Valter de Assis Moreno Junior Flávia de Souza Costa Neves Cavazotte Ricardo Reis Arruda |
| author_facet | Valter de Assis Moreno Junior Flávia de Souza Costa Neves Cavazotte Ricardo Reis Arruda |
| author_sort | Valter de Assis Moreno Junior |
| collection | DOAJ |
| description | This research assesses the effects of resources and capabilities related to Information Technology (IT), and of shared knowledge among IT and business managers, on the level of operational alignment between these areas, and, thereby, on the performance of business processes. Data was collected from IT and back office managers of 39 companies from Rio de Janeiro that operate in the service sector. Results of structural equations analysis suggest that operational alignment positively affects the performance of back office processes, which, by its turn, influences the satisfaction of process customers. Although IT resources and capabilities, as well as shared knowledge, do not seem to have a direct effect on the level of operational alignment, it was observed that, as IT and business areas share more knowledge, the flexibility of a company’s IT infrastructure tends to have stronger, positive effects on operational alignment. The results are discussed with their implications for theory and practice. |
| first_indexed | 2024-03-12T07:09:53Z |
| format | Article |
| id | doaj.art-1b5bfc2ce4f54f028dde3716780c39d4 |
| institution | Directory Open Access Journal |
| issn | 0034-7590 2178-938X |
| language | English |
| last_indexed | 2024-03-12T07:09:53Z |
| publishDate | 2014-02-01 |
| publisher | Fundação Getulio Vargas, Escola de Administração de Empresas de São Paulo |
| record_format | Article |
| series | RAE: Revista de Administração de Empresas |
| spelling | doaj.art-1b5bfc2ce4f54f028dde3716780c39d42023-09-02T23:11:53ZengFundação Getulio Vargas, Escola de Administração de Empresas de São PauloRAE: Revista de Administração de Empresas0034-75902178-938X2014-02-01542170186CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOSValter de Assis Moreno Junior0Flávia de Souza Costa Neves Cavazotte1Ricardo Reis Arruda2Professor do Departamento de Administração, Faculdades Ibmec, Rio de Janeiro, RJ – BrasilProfessora da Escola de Negócios, Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, RJ – BrasilMestre em Administração pela Faculdade de Economia e Finanças, Faculdades Ibmec, Rio de Janeiro, RJ – BrasilThis research assesses the effects of resources and capabilities related to Information Technology (IT), and of shared knowledge among IT and business managers, on the level of operational alignment between these areas, and, thereby, on the performance of business processes. Data was collected from IT and back office managers of 39 companies from Rio de Janeiro that operate in the service sector. Results of structural equations analysis suggest that operational alignment positively affects the performance of back office processes, which, by its turn, influences the satisfaction of process customers. Although IT resources and capabilities, as well as shared knowledge, do not seem to have a direct effect on the level of operational alignment, it was observed that, as IT and business areas share more knowledge, the flexibility of a company’s IT infrastructure tends to have stronger, positive effects on operational alignment. The results are discussed with their implications for theory and practice.http://rae.fgv.br/sites/rae.fgv.br/files/artigos/conhecimento_compartilhado_recursos_de_ti_e_desempenho_de_processos_de_negocios.pdfShared knowledgebusiness-IT operational alignmentIT resources and capabilitiesresource based view (RBV)business process. |
| spellingShingle | Valter de Assis Moreno Junior Flávia de Souza Costa Neves Cavazotte Ricardo Reis Arruda CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS RAE: Revista de Administração de Empresas Shared knowledge business-IT operational alignment IT resources and capabilities resource based view (RBV) business process. |
| title | CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS |
| title_full | CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS |
| title_fullStr | CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS |
| title_full_unstemmed | CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS |
| title_short | CONHECIMENTO COMPARTILHADO, RECURSOS DE TI E DESEMPENHO DE PROCESSOS DE NEGÓCIOS |
| title_sort | conhecimento compartilhado recursos de ti e desempenho de processos de negocios |
| topic | Shared knowledge business-IT operational alignment IT resources and capabilities resource based view (RBV) business process. |
| url | http://rae.fgv.br/sites/rae.fgv.br/files/artigos/conhecimento_compartilhado_recursos_de_ti_e_desempenho_de_processos_de_negocios.pdf |
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